Name
[Report Launch] Customer Experience 3.0 - Engineering Empathy with AI
Date & Time
Tuesday, March 17, 2026, 2:50 PM - 3:05 PM
Abhishek Biswal Pravin Srinivasan
Baljinder Singh
EXL
Global Chief Information Officer

Harnath Babu
KPMG India
Partner and Chief Information Officer

Abhishek Biswal
Airtel Digital
Chief Business Officer - Digital Services

Vikas Dureja
HCL Tech
VP, IT

Mahesh Chikodi
ServiceNow
Chief Transformation Officer

Sumeet Mathur
ServiceNow India Tech & Business Center
SVP & MD

Pravin Srinivasan
ServiceNow
AVP, CRM

Sonali Samyal
ServiceNow
Director, Solution Consulting, BFSI

Rajiv Narula
ServiceNow
Director, Solution Consulting - TMT

Ganesh Iyer
ServiceNow
Director & Head of Manufacturing, India

Vasant Seksaria
ServiceNow
Director, TMT

Gauravkumar Mahendru
ServiceNow
Director, Technology Workflows

Lavanya Sadasivam
ServiceNow
Director, CRM Solution Consulting ​